Complaints Procedure

Trillian Trust is committed to providing high quality service to the community organisations that apply to us for funding. As we do not have the funds required to meet all requests and due to the number of applications we receive, it is inevitable that some applications will be not be successful. We are however keen to hear from organisations that have any issues with our processes, as we see this as an opportunity to improve the service we provide.

All complaints must be in writing and addressed to:

The Chief Executive Officer
Trillian Trust
PO Box 12 245
Penrose
Auckland 1642

Please ensure you include the following information

The name of your organisation.
The date you submitted the application.
The date you received the response from us regarding the application.
The Trillian Trust reference number of your application (this will be noted on the correspondence you received from us).
The reason for your complaint.
Your details including: name, phone number, postal address.

All complaints received will be investigated and responded to in writing within 20 working days from the date we received the complaint, however we will not be able to consider any complaints that do not include the information above.

If you are not satisfied following our investigation into your complaint you may refer your complaint to:

The Manager
Gambling Compliance Group
Department of Internal Affairs
PO Box 10 095
Wellington 6011

Phone: 0800 257 887